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docs(KNO-12105): update push engagement status copy in message-statuses #1356

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docs(KNO-12105): update push engagement status copy in message-statuses #1356

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docs(KNO-12105): update push engagement status copy in message-statuses
webbjordy Mar 18, 2026
58ceb3a
docs(KNO-12105): correct push link-clicked entry per reviewer feedback
webbjordy Mar 18, 2026
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4 changes: 2 additions & 2 deletions content/send-notifications/message-statuses.mdx
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Expand Up @@ -134,7 +134,7 @@ Knock will implicitly manage this status only for the following channel configur

- **Email** — [Knock open tracking](/send-notifications/tracking) needs to be enabled.
- **In-app** — When you're using the [Knock ReactFeedProvider SDK](/in-app-ui/react/feed).
- **Push** — Not currently supported.
- **Push** — Not implicitly managed by Knock. However, you can manually set this status using the message engagement API with the `knock_message_id` from the push payload. If you're using one of Knock's mobile SDKs, this is handled automatically when a notification is tapped.
- **SMS** — Not directly supported. But, if [Knock link tracking](/send-notifications/tracking) is enabled, we will count a link-click action as also an open event.
- **Chat** — Not directly supported. But, if [Knock link tracking](/send-notifications/tracking) is enabled, we will count a link-click action as also an open event.
- **Webhook** — Not currently supported.
Expand All @@ -151,7 +151,7 @@ Knock will implicitly manage this status only for the following channel configur

- **Email** — [Knock link tracking](/send-notifications/tracking) needs to be enabled.
- **In-app** — [Knock link tracking](/send-notifications/tracking) needs to be enabled for link-clicks to count towards this status. In addition, for in-app messages where the message is itself a link, message clicks will also count. (Note: that clicking “mark all as read” does not result in a message being marked as clicked; rather, as the phrasing implies, we bulk update the message engagement statuses to opened/read.)
- **Push** — Not currently supported.
- **Push** — Not supported. Push notifications don't support clickable links within their content, so Knock link tracking is not available for push. To track tap events on a push notification, use the [`interacted` status](#interacted) with its `metadata`.
- **SMS** — [Knock link tracking](/send-notifications/tracking) needs to be enabled.
- **Chat** — [Knock link tracking](/send-notifications/tracking) needs to be enabled.
- **Webhook** — Not currently supported.
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