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Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows.
atSpoke was a modern workplace service desk / internal helpdesk SaaS (formerly askSpoke) that let teams triage and resolve employee support requests across HR, IT, and operations. It was a portfolio company of Accel and was acquired by Okta in August 2021 for approximately $90M to seed Okta's identity governance (IGA) roadmap.